Can I pay by credit card?

Yes, we accept Visa, MasterCard, MasterCard Electronic and Maestro cards, too.

How can I reserve my hotel room?

The hotel only accepts written orders. It can happen by  e-mail, fax, post or personally.

After we get your reservation, in order to have your required room free on the ed days we will send you a  confirmation of your reservation.

We can only take responsibility for confirmed rooms. If you order a package from our website please mention the name of the offer in your email. We can not take any responsibility for bookings made by other agencies , only which have been made through www.nereus.hu or by email.

What is the difference between the two types of rooms?

In our hotel there are two types of rooms: Classic and Classic Plus. The Classic are without balcony and it has a view to the yard, the Classic Plus are with balcony and with a view to the Lake Balaton.

In some of the Classic Plus rooms you can find air conditioner  which has an extra fee,it is not included  in rooms price. If you want to order room with air conditioner, please let us know in your reservation.

Air conditioner fee: 6 EUR/day/room with confirmation of the hotel.

What is included in the room price?
  • buffet breakfast
  • parking oppurnity in closed parking
  • using of own beach and two hectares park of the hotel

The special summer offers sometimes are included half pension (buffet breakfast, buffet dinner), which are marked separately.

When can I take my meals?

Breakfast: 7.30.-10.00

Lunch: 12.00.-17.00 (between 01 July and 20 August)

Dinner: 17.00.-20.00

What kind of facilities the rooms have?

We have two-, three-, or doublebeds (with 130 and 140 cms) or family rooms are with bathroom, telephone, fridge, colour TV. Free WIFI connection in the rooms. There is one TV in the family room.

When can I check in and check out?

The rooms can be occupied from 14pm on the arrival day and check out is till 10am on the departure day.

Our beach, park and parking are available for the guests before 14pm on the arrival day and after 10 am on the departure day.

If you know that you will arrive after 18pm, please let us know in advance, otherwise we cant garantee and confirm room.

What are the charges in case of early arrival and late departure?

Early arrival: ( from 11 am - 14 pm): 20 EUR/room, late deaprture (from 10 am - 18 pm) 26 EUR/room, which only can be requested in advance and it has to be confirmed by the Hotel. If the guest doesnt bring back the room key till 10 am, the charge of late departure will be charged automatically. 

Can I see the Lake Balaton from the room?

Most of our rooms have the view  to the lake, these rooms usually have balcony too. But it is not possible to see the Lake Balaton from every room because of the plants in the garden.

What is tourism tax, to whom and how much I have to pay?

The tourism tax is collected by mandate of the town, in every accomodation. The tax will be used for the development of the town.

In 2017 the tourist tax is 1,5 EUR/person/night, which has to be payed over 18 years.

Which services are provided for the babies?

On demand we can provide free cot, baby bath in the rooms and free feeding chair in the restaurant. If you need some of these equipments, you have to mark it in advance in the your reservation, otherwise we can not guarantee you to have it, when you will be here.

Is the beach suitable for babies?

You can reach the Lake Balaton trough stairs. The water is gradually deepens so it is suitable for children.

On the beach you can find a pool with slide for smaller children. The pool can be used only under parental control and on your own responsibility.

Can i store my bike somewhere in the hotel?

Yes, you can find open bibycle storages in the parking, all the guests can use it for free. We recommend you to keep the bicycle locked , because we can not be responsible for them.

Can I take pets to the hotel/beach?

You can not bring pets to the hotel or beach.

What kind of entertainment facilities and serices are offered by the hotel?

On the beach/garden: beach buffet, children pool with slide, sand box, playground,swing bowling, billiard, table tennis, football and volleyball,deck crair.Some of these sevrices have an extra fee. Please ask at the reception.

What kind of leisure facilites can i find near to the hotel?
  • Veszprém Zoo
  • Bob, adventure park and swimming pool in Balatonfűzfő
  • Boat trip from the port of Balatonalmádi
  • Balaton-felvidék National Park
  • Sightseeing in Veszprém, Balatonfüred, Tihany
What "free placement under 4 years" means?

For children under 4 years old the accomodation with buffet breakfast is for free.
 

Do I have to pay deposit to guarantee my reservation?

Yes, you have to transfer 30 % of the ordered room price.

What are the cancellation conditions?

In case of your reservation is cancelled 14 days before the arrival date, no cancellaion fee will be required.

In case of your reservation is cancelled between 14-7 days before the arrival date you have to pay penalty, 15% of the deposit.

In case of your reservation is cancelled in less than 7 days before the arrival date, your deposit wont be refunded.

What is the cancellation policy if I want to postpone my holiday?

Postponing your holiday means a totally new reservation, because of that the same cancellation conditions are vaild for your previous reservation, as you can read it above.

Is it possible to fish from the beach of the Hotel?

Sorry, but you can not fish from the beach of the Hotel.

How big is the balcony?

Balconys are between 2 m x 0,8 m/ 2,5 m x 1,5 m